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Getting Started

When you reach out to Topp Lifestyle Care Services or someone from your support network contacts us:

1. We start by gathering essential information about your needs and requirements.

2. Using this information, we match you with a dedicated member of our team.

3. Your assigned team member will promptly reach out to schedule a convenient meeting time. This meeting can be arranged in-person, over the phone, or through a virtual platform like Teams or Zoom.

4. We prepare a detailed service agreement outlining the specific services we will provide and the responsibilities we share. You can choose to review this agreement electronically or have it presented to you in person by your dedicated team member.

5. Before proceeding further, your designated team member will take the time to thoroughly understand your unique needs and aspirations.

Your Care; Your Team

When you contact Topp Lifestyle Care Services or if someone from your support network reaches out to us:

1. We start by gathering essential information about your needs and preferences.

2. Using this information, we carefully assemble a dedicated team of at least two support members who will work closely with you, taking your preferences into account.

3. Your designated team will promptly contact you to arrange a convenient meeting time. Whether in-person, over the phone, or via virtual platforms like Teams or Zoom, we accommodate your preferred communication method.

4. We prioritize continuity of care by ensuring a cohesive team of support members who understand your specific needs and preferences. This approach ensures familiarity and trust, minimizing the need for different support workers entering your home.

5. Before proceeding, your designated team will take the time to fully understand your individual needs and aspirations, ensuring personalized and consistent support tailored to your preferences.